Q. Where do you deliver to?
We deliver to the United Kingdom - excluding Jersey, the Isle of Man, the Isle of Wight and Guernsey.
Q. Can I change my delivery address?
No, we will only ship to your verified Payment Method address or Paypal verified address (this is the default address you have entered in your PayPal account).
Q. Can you send me an invoice before payment?
Invoices are sent, once checkout is fully completed and payment is received.
Q. Can I track my order?
Yes Tracking details are supplied in the dispatch email you will receive once we ship your item.
Q. The product I ordered has arrived faulty / damaged, what should I do?
Contact us on firstname.lastname@example.org and we will issue a returns number and return details.
Q. When will I receive my refund?
Refunds are typically processed within 7 days after the unit you are returning has been received by us.
Q. Where do I find more information on TCL Plex?
www.tcl.com/gb/gb/mobile/tclplex.html will provide you with a very comprehensive overview of TCL Plex
Q. How long does delivery take?
Standard delivery is typically between 2 to 4 days depending on your Country. Eastern Europe will incur a longer lead-time, which can be up to 6 business days
Q. How much does shipping cost?
This is dependent on the service you choose and the Shipping Country. Shipping is calculated in the checkout, when you have chosen your service and shipping Country
Q. Do you support overnight shipment?
Yes, our Express service offers next day delivery into the UK.
Q. How can I pay for my device?
We accept payment using Visa and MasterCard Debit and Credit or PayPal
Q. Which currencies are accepted?
We accept payment in Great British Pounds.
Q. Will my payment details be safe and secure?
Yes - you can be assured of the safety and security of your data on this site. All of the information you enter during the checkout or account setup processes is encrypted and secured using highest level of HTTPS/SSL security - this will be indicated by the 'padlock' symbol and/or the word 'Secure' being within the URL of the webstore. You should always look for this indicator on any site where you are required to enter data. Additionally, in respect of your payment card details, we utilise ultra secure PCI DSS compliant protocols with Braintree/Paypal which means that your card details are securely communicated directly from your browser to the payment gateway - meaning that this site does not have access to or store any of your card details or card data in any way whatsoever.
Q. What happens if the card issuer refuses to authorise payment?
In the event your card issuer refuses authorisation, we encourage customers to contact their card issuers to resolve the issue. Unfortunately we are not advised the reason for a refused authorisation by the bank.